Overview
Keep conversations attached to the organization’s communication tools. Members can use the available web or mobile interface while administrators manage the conversations in their inbox.
A conversation keeps a member’s question beside the messages already exchanged about it. The available web and mobile interfaces provide ways for members to participate, while the administrator inbox gives the team a place to review that history before handling another message about the same subject.
What you can do
- Keep member questions and earlier messages together within a conversation.
- Let members hold conversations through the available web or mobile interface.
- Use the administrator inbox to review earlier messages and manage member conversations.
Usage examples
- Use a conversation to clarify a member’s question without losing the earlier messages.
- Review an earlier conversation in the administrator inbox before replying to a follow-up question.
Discuss your organization’s needs
Contact the Fewa team to discuss how this module can fit your organization’s process.
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