Overview
Use approved FAQs as the starting point for website visitor questions. Visitor conversations remain connected to the Chat inbox for the team’s review.
Approved answers provide the organization information available for recurring visitor questions. Website chats bring those enquiries into conversations that the team can review in the existing inbox. Revising an approved FAQ when published information changes keeps that reference aligned with the organization details visitors are trying to understand.
What you can do
- Use approved organization FAQs as a reference for visitor questions.
- Let website visitors start a chat when they need organization information.
- Review visitor conversations in the chat inbox when following up on questions.
Usage examples
- Prepare an approved answer to a common question and review visitor conversations.
- Update an approved FAQ answer when the organization’s published information changes.
Discuss your organization’s needs
Contact the Fewa team to discuss how this module can fit your organization’s process.
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